Welcome to NeosShop return and refund policy. This is to ensure you have the most secure and flexible shopping experience. Below are the detailed terms of the product return, refund and replacement process:

Return time

You have 30 days from the date of purchase to decide to return the product bought from NeosShop

The product must be in its original condition, unused, damaged or cleaned, and must have all of its original accessories and packaging.

Return process

To request a product return, please contact our customer service at contact@neosshop.com .

We will provide specific instructions on how to return the product, including its packaging and return address.

Return shipping costs will be paid by us.

Refund

Once we receive the returned product and confirm its condition, we will process the refund within 7 business days.

Refunds will be made using the same original payment method or as agreed between you and our customer service.

Original shipping costs are non-refundable.

Exchange

If you decide to exchange the product or request a replacement, we will endeavor to deliver the new product within 7-14 business days of receiving the returned product.

The shipping cost for the replacement product will be paid by us.

Contact

If you need assistance or have any questions regarding the return and refund policy, please contact our customer service at contact@neosshop.com .