Shipping policy

Shipping Policy

At NEOS, we aim to process and ship orders as quickly as possible.

Order Processing
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays or periods of high order volume.

Shipping Costs
We currently offer FREE standard shipping on eligible orders.

Estimated Delivery Times
Delivery times vary depending on the destination and shipping carrier. Estimated delivery times are provided for reference and are not guaranteed. Delays caused by carriers, customs, weather, or other circumstances outside our control may occur.

Tracking Your Order
When tracking information becomes available, it will be provided using the contact information associated with your order. Please allow time for tracking information to update after your order has shipped.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has entered fulfillment, we may not be able to change the shipping address.

Lost or Damaged Packages
If your order arrives damaged or you believe your package has been lost in transit, please contact us with your order number so we can review the issue and assist you.

International Orders
International shipments may be subject to customs processing, import duties, taxes, or other fees depending on the destination. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Questions About Your Order
If you have questions regarding shipping or tracking, please contact us through the contact information provided on our website.