Shipping policy

SHIPPING POLICY

At NEOS, we work to process and ship your order as quickly as possible. Please review the information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Processing times may be longer during weekends, holidays, periods of high order volume, or circumstances outside our control.

SHIPPING COSTS

We currently offer FREE standard shipping on eligible orders.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

ESTIMATED DELIVERY

Most orders typically arrive within 7–15 business days after processing.

Delivery times are estimates and may vary depending on your location, carrier availability, customs processing, weather conditions, holidays, and other circumstances outside our control.

Delivery dates are estimates and are not guaranteed.

TRACKING YOUR ORDER

Once tracking information becomes available, it will be sent using the contact information associated with your order.

Please allow time for tracking information to update after your order has shipped. In some cases, tracking information may take several days to display movement after being issued.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at neosshop@outlook.com.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that the shipping address can be changed.

LOST, DAMAGED, OR DELAYED PACKAGES

If your order arrives damaged or you believe your package has been lost in transit, please contact us at neosshop@outlook.com with your order number and details of the issue.

For damaged items, please include photos or video of the product and packaging when possible so we can review the issue and determine the appropriate resolution.

Carrier delays, customs delays, weather events, and other circumstances outside our control may affect delivery times.

INTERNATIONAL ORDERS

International shipments may be subject to customs processing, import duties, taxes, or other fees depending on the destination.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

QUESTIONS ABOUT YOUR ORDER

For questions regarding shipping, delivery, or tracking, please contact:

NEOS
neosshop@outlook.com